FAQs

1. What materials are used in the making of your products?

All our models are made of cruelty-free and eco-friendly materials, which meet ecological and sustainability standards, developed by a skilled and proud Portuguese labor force, recognized worldwide in the footwear sector.

2. How can I place an order?

To place an order, visit the Shop section and select the models you want to purchase, as well as the number of pairs. When making this selection, the products become available in your cart. You can edit or remove them whenever you want, until you complete your purchase.

3. What payment methods are allowed?

You can pay for your purchases with Visa, MasterCard and PayPal.

 4. How do I know if my order was successful?

After concluding your order, you will receive an e-mail with the proof of payment. We encourage you to check your inbox and spam inbox. If you do not receive this confirmation, please send an e-mail to info@verneystore.com.

5. How long does it take to get my order?

Delivery to Continental Portugal and the Madeira and Azores islands:

Free Shipping – Delivery in 1-2 business days via CTT Expresso (express mail).

Delivery from Monday to Friday between 8:00am and 4:00pm.

Delivery to Europe:

Free Shipping – Delivery in 1-2 business days after purchase via UPS Express, TNT, DHL or Fedex.

Delivery from Monday to Friday between 8:00am and 6:00pm.

Delivery to the rest of the world:

Express delivery – 20€ – Delivery in 3-8 business days after purchase.

Delivery from Monday to Friday between 8:00am and 6:00pm.

Customs – The customer is responsible for customs charges in countries where they are required.

6. My order has arrived, but one of the products is wrong / has a defect. How can I change it?

Verney products can be returned and exchanged as long as they are in the same condition as they were purchased, within a maximum period of 15 days after the date of receipt of the articles. For more information, check our Exchange and Returns Policy.

7. I have questions about some products. Who can I talk to?

To contact us, you can send an email to info@verneystore.com or fill out our contact form with your name, e-mail address and message. We will respond to your questions as soon as possible.