Terms & Conditions | Verney - Sustaintable Shoes



Terms & Conditions


These General Conditions govern the use of the website www.verneystore.com, owned by the Verney Store.



This document establishes the conditions that regulate the use of this website and the purchase of products on it. Please read the conditions carefully before using this website. By using this website or ordering through it, you agree to comply with these conditions, so if you do not agree with all the conditions you should not use our website. These conditions can be changed at any time. It is your responsibility to read them regularly, since the conditions existing at the time of using the site or those at the time of the contract, will apply.

Verney Store advises the user to carefully read the general conditions as well as other laws provided on the website and especially any conditions or terms related to the content, as well as the 'Privacy Policy'.

In case you have any doubt about reading these conditions, do not hesitate to contact Verney Store through the email support@verneystore.com.


- USER: Anyone who accesses the site, even without making any purchase, and who uses, accesses, or disposes of the contents therein.

- CONTENT: All information, texts, links, software, equipment, tools (including photos of Products and Services Offered), etc., which are available and accessed only online through the website and when browsing it.

- REGISTERED USER: any USER who registers on the site, fills in the registration form and can access the private area of ??users provided on the site.

- LAW: All general and particular conditions placed on the website, and in addition to any legislation that is applicable to it.

- SPAM: It is defined for the purposes of these terms and conditions, as the indiscriminate sending of messages to email accounts without prior authorization from the email holders.

Access and use thereof, as well as the products and services available, are subject to the following conditions:

This site is intended for general use, so passwords are personal and non-transferable. We also mention that access to it is temporary, allowing us the right to withdraw partial or total access at any time.
We reserve the right to make relevant changes to the site, implying the user's regular visit in order to keep up to date with the content of this page.
We are not responsible if, for any reason, this site is unavailable within a certain period of time.
The ordering of products must be made by users aged 18 or over.
The elements and information transmitted by the user will enjoy full legal effects, recognizing the user the electronic purchases, and the user cannot claim the lack of signature for non-compliance with the obligations assumed.


All intellectual property rights in software and content available through this website are owned by the Verney Store and are licensed and protected by law. All such rights are reserved to the Verney Store. You can save, print or display the contents of this site for your personal use only.

Verney Store undertakes not to make this information available to third parties without your prior authorization, unless it is necessary to process your form, satisfy your request or manage interactive user programs. The user also grants Verney Store the right to exchange any information provided by him, between companies that maintain protocols with Verney Store, for the purposes mentioned above.

It is not allowed to publish, manipulate, distribute or reproduce, in any format, any content on this site, nor the connection of it to any business or company.


Europe: Up to 2 working days after purchase (Monday to Friday between 8 am and 4 pm)
USA / Canada: Up to 5 business days after purchase (Monday to Friday between 8 am and 4 pm)
Rest of the World: Up to 8 working days after purchase (Monday to Friday between 8 am and 4 pm)
The Verney Store sends orders to mainland Portugal. The stipulated delivery time for mainland Portugal is 48 hours. The carriers with which we have protocols deliver from Monday to Friday, between 8 am and 6 pm at the address you wish.

Delivery times are indicative and, therefore, are considered valid when there are no physical or structural impediments (for example: incorrect addresses, overdue charges or force majeure setbacks).

Carriers do not deliver on holidays and weekends and it is not possible to choose a specific delivery time.

When your order is shipped, and if you have given us your email, you will receive a code so that you can locate your order on the website 

the carrier we use. If you have difficulty locating your order, please contact Customer Support.

Shipping costs:
All shipping costs are free, including reshipments.

Difficulty in delivering:
If the carrier is unable to deliver the order, it will try again the next day or contact you to schedule a new delivery.


Verney Store offers the following payment methods: Credit card (Visa, Visa Electron, Mastercard, Maestro), ATM and Cash on Delivery.

The payment made by bank transfer through the ATM network or your Homebanking, takes about 1-2 business days to enter our account.

The order will be sent only when we confirm receipt of your payment.


The Verney Store only accepts returns of new products, complete and in the original packaging of the order, packaging will not be accepted, damaged, altered or streaked products and incomplete products, nor will any refund be made for those presented under the conditions mentioned above.

If the customer refuses and intends to return the item, the customer must contact the customer service to exercise their right to return. The customer support service is available from Monday to Friday, from 9 am to 6 pm

Once an order has been placed, the only way to cancel it is through Customer Support and it should be done as soon as possible, because once you have left our warehouse, the order cannot be canceled.

Returns of orders / products:
The Verney Store can choose how to collect the product through the carrier or through the commercial manager, it is the customer's obligation to keep the product in perfect condition until it is collected.

Collections are free if the reason for return is the responsibility of the Verney Store.

Stock break:
The Verney Store will contact the customer to inform him that he can exchange the product for a similar product, in situations of out of stock. If the customer does not accept this possibility, a credit note will be made to the customer and a transfer will be made to the bank account designated by the customer.


The information made available on our website meets a correct presentation regarding the value of the products. However, we reserve the right to refuse orders where product information has been incorrectly published, including prices and promotions.

The refusal of orders can be related to other reasons, which are related to the discontinuity of a product, the inability to access the payment authorization or the possibility of fraudulent orders.

We warn you to be aware that we are not responsible for any loss you may suffer if a third party obtains unauthorized access to any data you have provided.

Verney Store may modify prices without prior notice.


In the event of a defective product, the Verney Store shall proceed, as appropriate, to repair, replace, lower the price or terminate the contract. This management should not incur any cost to the consumer and user.

Verney Store responds to non-conformities that appear within two years from the delivery of the item, with the exception of perishable products, in which we only guarantee that the products are delivered within the validity period and with a minimum 30 days, and our responsibility ends after delivery due to the fact that we do not control the way the products are stored or stored. All non-compliance will be analyzed by our Customer Service.

This warranty is subject to electronic products or all those with a manufacturer's warranty.

Verney Store will provide after-sales assistance to consumers and users, in addition to after-sales service and commercial guarantees, as well as their conditions.

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